Cardrona Apartments Compendium

We close for mountain activities at 4pm and the mountain access road is closed from 11pm - 5am. If you’d like to build a snowman or make some snow angels in the Courtyard, go for it! We ask that guests please do not move further onto the mountain than the red archway after 5pm for your own safety. This will help Ski Patrol complete their sweep of the mountain at the end of the day and the groomers will be able to make fresh cord without any unexpected surprises! Please respect that this is an alpine environment and while fun is good, safety is the main priority. If you plan on driving down the mountain for the evening please call our night concierge on +64 27 223 3828.

Check out is strictly 10am. Please return your apartment keys and vehicle sign to the apartments front desk in the ticket office. We’ll endeavour to visit you the evening before or on the morning of your departure. Please phone the front desk if you need a hand with your luggage. Late checks outs will incur a fee.

In winter, our fully licensed Ski Kindy is available for your kids aged 3 months – their 5^th birthday. Pre-bookings are essential; you can book online or email skikindy.bookings@cardrona.com. During your stay you can dial 9 ext 9134 from your apartment to contact the Kindy team from 8am – 4.45pm. Over 5’s can be taken care of in our Snow Sports School programs. If you haven’t already booked them in, visit the team in our Slopeside Ticket Office to talk about lessons for your older children.

There is always someone on site to chat to. Our Ticket Office is open from 8am – 5pm during the day. If the Ticket Office is unattended or it’s after hours, you can reach the evening concierge by dialling (1) 027 223 3828 from your apartment phone.

If you wish to contact us, please use the numbers below from your apartment phone:

• Reservations Front Desk | 8am - 5pm: Ext 9135 or Mobile (1) 027 223 3828

• The Mezz | 8am - late: Ext 9138

• Snow Sports School | 8am - 5pm : Ext 9130

• Ski Kindy | 8am - 5pm: Ext 9134

• Slopeside - Lost Property | 8am - 5pm: Ext 9130

• Local calls and 0800 numbers are free

• Emergency | After Hours: (1) 027 223 3828. Please refrain from calling the after-hours mobile number after 11pm unless it’s an emergency.

To make an outside call please press 1 and wait for the dial tone to change before entering the phone number.

During winter, we have a medical centre running with Ski Patrol, a nurse, a physiotherapist and a doctor.

If you’re feeling under the weather, you can go see them right here on the mountain! A good idea is to put the medical centre’s direct phone number (+64 3 443 1576) into your phone in case you spot an accident when you’re out and about on the mountain.

In the event of a fire alarm, please leave the building immediately through your nearest fire exit. Please progress to the muster point at the silver barrier at the edge of the carpark. Do not re-enter the building until instructed by a Cardrona staff member. We take all fire alarms seriously and appreciate your full cooperation.

If you discover a fire please break the glass on the closest alarm and activate it. There is an alarm in the main entrance doorway to your apartment. Then head directly to the designated are. Please refer to the fire and safety map on the back of your entrance door or speak to a staff member if you are unsure. If inside your apartment in the event of an earthquake, please “drop, cover and hold”. If outside, stay in open areas away from any man-made structure or natural hazard like rocks. If driving, pull over and stay in the vehicle until shaking stops.

To prevent fire evacuations please use the overhead extractor fan while cooking and refrain from using the bathroom heater overnight. In case of emergency, we encourage you to keep sensible shoes near the door.

We have several cafes open during the day in the Base area, including Base Café, Base Bar, The Mezz, Noodle Bar, and the Lounge. Ski into Captain’s Pizzeria to grab a quick bite, delicious slice of pizza, or coffee away from the hustle and bustle of the Base.

Evening dining is available on select nights: Noodle Bar is open Tuesdays and Saturdays, and The Mezz is open Wednesdays, Fridays, and Sundays. There are no evening restaurant services on Mondays or Thursdays.

Planning to dine at The Mezz? Book your table here or simply ask the Apartments team — we’re happy to make restaurant bookings for your evening meals.

See here for all our on-mountain Café and Restaurant options.

Need the basics? We’ve got milk, bread, and butter available for purchase - just give us a call on 027 223 3828.

The Cardrona cushions and blankets in your apartment are available to purchase in Cardrona Corner, along with heaps of other Cardrona furnishing. The Cardrona Shop downstairs also sells heaps of cool stuff – make sure you check it out before you go!

At Cardrona there are no public-facing landfill bins in common areas, but we appreciate that you may need access to bins during your stay. There is a rubbish bin and a recycling bin in your apartment; please use the appropriate bin for your waste. If there is a washer/dryer in your apartment laundry, please follow the instructions for the use of the machines; laundry powder is provided.

We have free and unlimited Wi-Fi connection for all Apartments guests using the connection details below:

• Connection: Apartments

• Password: Temaunga23

Password is case sensitive.

You can connect as many devices as desired.

If you’ve misplaced anything, ring or go see the team in Slopside Ticket Office – they look after Lost Property and will be able to let you know if your items are there. If you get home and find you’ve left something behind, send us an email at lost.property@cardrona-treblecone.com and the team will let you know if it has been handed in and arrange to get it to you!

We have a wide variety of board and card games available for you to enjoy in your apartment. Come on down to ask us about them! We arrange evening entertainment for kids and have colouring and table tennis in the Base Café from 5.30pm till late.

Mother Nature is hard to predict! Please check out the updated weather forecast on our website or get in touch with our evening concierge who will look it up for you.

The Snow Report is also available daily on the whiteboard located in the clocktower.

Cardrona is proud to be a smokefree resort. All the apartments, balconies, buildings and carparks are smokefree. We appreciate your consideration towards our policy during your stay.

We hope you have an amazing experience and enjoy our magnificent mountain. Please speak to the apartments team about rebooking for next year.