Terms & Conditions

1.1 These terms apply to your use of our website and to every product or service you buy from us or use at our resorts, whether bought online, by phone or in person.

1.2 You accept these terms when you use our website, create an account with us, make a booking or purchase, or use any of our products or services. If you book for someone else, you confirm that you are authorised to accept these terms on their behalf and that you will make them aware of these terms. 

1.3 These terms are in three parts: 

• Part A sets out general terms that apply to everything; 

• Part B sets out terms for specific products and services; and 

• Part C sets out terms for our Instructor Training Centre and High Performance Centre programmes. 

1.4 If a term in Part B or Part C is inconsistent with Part A, the Part B or Part C term applies to that product or programme. 

1.5 We may update these terms from time to time. The version published on our website when you make your purchase applies to that purchase, except that changes we reasonably make for health and safety reasons or to comply with the law apply from the date they are published.

2.1 Cardrona Alpine Resort Limited owns and operates Cardrona Alpine Resort (Cardrona) and Treble Cone Ski Area (Treble Cone). In these terms, we, us and our mean Cardrona Alpine Resort Limited (company number 4462678). 

2.2 We are part of the RealNZ group. RealNZ means Real Group Limited and its subsidiaries. 

2.3 You means anyone who uses our website, or who buys, holds or uses any of our products or services. 

2.4 pass means your lift pass, whether held on an RFID card or in the Cardrona x Treble Cone app, and the products loaded onto the guest profile linked to it.  

2.5 Season means a winter or summer operating season at our resorts (a Winter Season or Summer Season). 

3.1 Our planned operating seasons are: 

• Winter Season 2027: Cardrona 12 June 2027 to 10 October 2027; Treble Cone 26 June 2027 to 26 September 2027. 

• Summer Season 2026/27: Cardrona 12 December 2026 to 28 February 2027 - the Summer Season runs on a peak and off-peak calendar. Indicative operating days and hours (subject to clause 6.1) are: 

1. Peak (28 December – 17 January): open 7 days a week, 10am to 5pm (TGIF every Friday, 12pm to 8pm); and 

2. Off-peak: open 5 days a week (closed Tuesday and Wednesdays), 10am to 4pm (TGIF every Friday, 12pm to 8pm).  

3.2 Products are valid only for the Season for which they are bought and expire at the end of that Season, unless stated otherwise. 

3.3 We strongly recommend obtaining comprehensive travel insurance that includes cancellation cover for the full cost of your booking, as well as illness, injury and lost or delayed baggage, and that covers snow sports. This is particularly important for programmes and accommodation, which have longer cancellation periods.  

4.1 All prices are in New Zealand dollars (NZD) and include GST. Prices are correct at the time of publication but may change before you buy. 

4.2 Unless these terms say otherwise, a booking is only confirmed once it has been paid in full.  

4.3 Cardrona and Treble Cone are cashless. We may refuse cash at our mountain ticket offices, shops, workshops and cafés. Après Wānaka, our off-mountain office and restaurant, accepts cash. 

4.4 A 1.5% surcharge applies to credit card and payWave payments made in person at any Cardrona x Treble Cone location, and is non-refundable. The surcharge does not apply to online purchases or retail purchases. 

5.1 Unless these terms say otherwise: 

• refund or credit requests must be made in writing to info@cardrona-treblecone.com; 

• we may ask for supporting documents (such as a doctor's certificate for requests on medical grounds); 

• refunds and credits are not automatic and are at our discretion; and 

• we may apply a reasonable processing charge to refund applications. 

5.2 Refund requests must be received by: 

• 31 October 2026 for Winter 2026 products; 

• 30 April 2027 for Summer 2026/27 products; and 

• 31 October 2027 for Winter 2027 products. 

Requests received after these dates will be considered at our discretion.

5.3 Refunds are made in NZD to the payment method or card used for the original purchase. Because of exchange rate movements, the amount you receive may differ from the amount originally charged. We are not responsible for those differences or for any bank or card fees charged to you. 

5.4 If you booked through a third party (such as a travel agent, tour operator or online booking site), cancellations and refunds are handled under that third party’s terms, and you must contact them directly. These terms still apply to your use of our products and services. 

6.1 Season dates, operating days and hours, and the lifts, terrain and facilities open on any day are not guaranteed. Our operations may be closed, delayed or reduced, and season dates may change, because of day-to-day weather, wind, snow conditions (including poor or limited snow), avalanche risk, lift maintenance, market conditions or other operational reasons (an Operational Closure).  

6.2 An Event is an event beyond our reasonable control that we could not reasonably have avoided or guarded against, including: 

• an epidemic or pandemic; 

• an earthquake, flood, landslide, wildfire or other natural disaster; 

• adverse or extreme weather; 

• an avalanche, fire or storm that damages our lifts, buildings, snowmaking infrastructure or access roads; 

• closure of, or damage to, public roads giving access to our resorts; 

• a civil emergency; 

• war, terrorism or civil unrest; 

• government action, including government-mandated travel or fuel restrictions;  

• industrial action; and 

• disruption to fuel or power supply. 

6.3 We are not liable for any loss, failure or delay in providing a product or service caused by an Operational Closure or an Event. We do not provide refunds or credits because of an Operational Closure or an Event, except as set out in these terms or at our discretion.  

6.4 If you have a booking for a specific day (such as a dated lift pass, lesson, Ski Kindy, rental, transport or mountain carting), and we close the relevant mountain for that whole day or cancel your booking for any reason (including an Operational Closure or an Event), you may contact us and we will, at our choice: 

• reschedule your booking to another day in the same Season, subject to availability; or  

• give you a credit for the value of the booking, loaded to your pass as Cardrona$ and subject to clause 20. 

We will refund you instead if you cannot reasonably use a rescheduled booking or credit.  

6.5 Clause 6.4 does not apply if the mountain opens but operations are reduced (for example, some lifts or terrain are closed), or if the mountain closes after your booking has started or your pass has been scanned that day. Any refund or credit in those cases is at our discretion.  

6.6 Government-mandated fuel restrictions. If: 

• you are unable to use your pass as a direct result of government-mandated travel restrictions related to fuel supply, you may be eligible for a refund or a credit for use later in the same Season or in the next equivalent Season; 

• our Season is shortened because of government-mandated fuel restrictions, passholders are entitled to a pro-rata refund or credit, calculated on the number of days the mountain was open compared with the planned season dates in clause 3.1; or  

• we are unable to open for the Season because of government-mandated fuel restrictions, all passholders will be offered a full refund or a credit for the next equivalent Season.  

6.7 Clause 6.6 applies only where you are unable to use your pass because of government-mandated fuel restrictions. It does not apply to changes in your personal circumstances (including your financial position or travel preferences), to increased travel costs or reduced transport availability where travel is still permitted, or to a voluntary decision not to travel.  

6.8 Claims under clause 6.6 must be supported by reasonable evidence where required, including evidence of the government restriction and its direct impact on your ability to travel. We will assess eligibility on a case-by-case basis.  

6.9 Approved refunds will be paid under clause 5.3 within a reasonable time. Credits will be issued to the original passholder account and must be used within the validity period stated when they are issued.  

6.10 Clauses 6.4 to 6.9 do not apply to Cardrona Apartments or to programmes in Part C. Closures affecting those products are dealt with in clause 27 and Part C. Where Part B deals specifically with closures for a product, those terms apply.

7.1 You must follow all signs and the directions of our staff, including when driving on our access roads.  

7.2 Misconduct includes, but is not limited to: 

• reckless or dangerous behaviour, including excessive speed in a slow or learning zone; 

• entering closed areas; 

• unsociable or abusive behaviour; 

• being under the influence of alcohol or drugs; 

• reckless or dangerous driving on our access roads; 

• giving us incorrect information; and 

• any other breach of these terms. 

7.3 If we reasonably consider that you have committed Misconduct, we may suspend or cancel your pass, withdraw any associated privileges, remove you from our resorts, issue you a trespass notice or refuse you future access, in each case without refund. 

7.4 You must take care of our property and any property we use to provide our products and services (including third-party accommodation and venues). You are responsible for the reasonable cost of repairing, replacing or cleaning any of that property that you damage, other than fair wear and tear.  

7.5 Cardrona: During the Winter Season, all vehicles using our access roads must carry snow chains that fit the vehicle. You must fit chains when signs or our staff direct you to and we may refuse access to any vehicle that does not comply. If a vehicle that does not comply becomes stuck, blocks the road or needs our assistance as a result, the driver must pay $750.00 (including GST) to cover our reasonable costs of dealing with it.  

8.1 Anyone who uses or attempts to use our lifts or facilities without a valid pass and without reasonable excuse may be: 

• prosecuted; 

• required to buy a full-price (window rate) single-day lift pass for each day of unauthorised use; and/or  

• issued a trespass notice preventing access to our resorts for 2 years. 

We may share details of any trespass notice with other Southern Lakes ski areas operators, who may also restrict your access.

9.1 Our products are sold through our website, our ticket offices and stores, and authorised agents. Products bought from anyone else, including through social media channels, may not be genuine, and we are not obliged to honour them. If you are unsure whether a seller is genuine, contact us before buying.  

9.2 Any group skiing, snowboarding or biking at our resorts with a coach, trainer or instructor is a commercial coaching situation. All lessons and coaching at our resorts must be given by our certified instructors, trainers or coaches, or by coaches we have approved in advance. Groups wishing to bring their own coaches must contact our Head of Sport (garett.shore@cardrona-treblecone.com) or the HPC Department Heads beforehand. We decide, in our sole discretion, who may coach at our resorts.  

9.3 Unauthorised teaching, coaching and instruction is not permitted at our resorts. Anyone found teaching or coaching others without our prior approval will be refused lift access. 

10.1 Snow sports (including skiing and snowboarding), mountain biking, alpine hiking, mountain carting and using road access to alpine areas are all potentially hazardous. You use and access our resorts, and the roads to them, knowing and accepting those risks. This applies to all activities we run, including lessons and programme training held on or off snow, or away from our resorts.  

10.2 We take all reasonably practicable steps to identify and, where possible, reduce hazards and obstacles (marked and unmarked, natural and man-made) across our resorts and on our access roads. You accept the risk of personal injury and of loss of, or damage to, your property that may result from your use of our resorts. 

10.3 You must follow the Snow Safety Code and other safety information on our On-Mountain Safety Page (https://cardrona-treblecone.com/safety) in winter, and the Mountain Bikers' Code (https://www.doc.govt.nz/parks-and-recreation/things-to-do/mountain-biking/mountain-biking-guidelines/) and any other safety information we publish for summer activities. 

10.4 We may refuse or stop anyone from taking part in any activity, lesson or programme, or from using our lifts or facilities, if we reasonably consider it necessary for their safety or the safety of others.  

10.5 Any property you bring to our resorts, including equipment, vehicles and items left in lockers, on ski racks or in car parks, is at your own risk. We are not responsible for its loss, theft or damage. This does not apply to property you leave in our care (such as at the Ski Concierge) which we will take reasonable care of.

11.1 Drones are not permitted to be operated within or over our ski area boundaries unless special consent has been given. 

11.2 Commercial film productions must apply for special consent. See our Functions & Events page for the enquiry form (https://cardrona-treblecone.com/functions-events#enquiry-form). 

11.3 At Treble Cone, paragliders may take off along the Matukituki ridgeline but must not fly over or land within the ski area boundary. If taking off outside the saddle area, they must be far enough along Towers Ridge to be past the Motatapu Chutes area. 

12.1 Lost property is held at our Slopeside Guest Services office at Cardrona and our ticket office at Treble Cone. 

12.2 Valuable items (such as phones, cameras, wallets and jewellery) are handed to the Wānaka Police Station each week. All other items are held for at least one week and then donated to Wānaka's local recycling centre. 

12.3 You can collect lost property on-mountain or from our Wānaka or Queenstown store. If you have left the area, we can usually arrange courier delivery at your cost. 

12.4 Contact our Guest Services team at lost.property@cardrona-treblecone.com or 0800 440 800.

13.1 We care about how we use your personal information. Please read our Privacy Statement at https://cardrona-treblecone.com/privacy-policy. 

13.2 As part of the RealNZ group, we may share guest information with other RealNZ group companies, and you may receive communications from us or from them. 

13.3 We may contact you by email, SMS or phone about your booking or application.  

14.1 We take care to keep the information on our website accurate, but it may contain technical inaccuracies or typographical errors. We may improve or change the products and programmes described on our website at any time. 

14.2 Our website may link to websites we do not control. A link does not mean we endorse, or are responsible for, the content or use of another website. 

14.3 Information on our website about conditions and operations (including snow reports, weather, road status, lift status and operating hours) is a guide only and may change without notice. Check conditions before you travel.  

14.4 To the extent permitted by law, we are not liable for any loss arising from your use of, or reliance on, information on our website or any linked website. 

15.1 If you are a consumer, nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, and these terms are to be read subject to those rights.  

15.2 If you buy a product in trade (for example, a business buying passes for its staff or clients), you agree that, to the extent permitted by law: 

• the Consumer Guarantees Act 1993 does not apply; and  

• sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply,  

and that it is fair and reasonable for you to be bound by this clause.  

15.3 These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction. 

15.4 All notice periods for cancelling or changing a booking are calculated in New Zealand time. 

Age 

16.1 Ages for lift products are determined as follows: 

• Winter Season passes, Earlybird multi-day passes, 2+ day multi-day passes and open-dated passes: age as at 1 June in the Winter Season for which the pass is bought; 

• Winter Season single-day dated passes, rentals and Snow Sports School products: age on the date of use;  

• Summer Season open-dated season and day passes: age on the date of purchase; and 

• Summer Season dated summer products (such as rentals and mountain carting): age on the date of use. 

Categories 

16.2 The lift pass categories are: 

• Adult: 18 to 64 years inclusive. 

• Child: 6 to 17 years inclusive, or 18 and still at secondary school.  

• Under 6: ski or ride free. Collect a complimentary lift pass from the ticket office. 

• Student: 18 years or older and enrolled full-time (at least 32 weeks in a calendar year) at a New Zealand or Australian tertiary institution.  

• Senior: 65 to 74 years inclusive.  

• 75+: 75 years or older. Collect a complimentary lift pass from the ticket office.  

16.3 We may ask for proof of age and, where relevant, proof of enrolment at school or a tertiary institution. To buy a student pass, you must provide a letter from your institution confirming full-time enrolment and current student ID (ISIC cards are not accepted).  

Photos and identification 

16.4 The profile linked to your pass must have a clear, recent, front-facing photo of your face, with nothing cover it. We use this photo to check that the pass is being used by the person it was issued to.  

16.5 When you collect your pass or update your photo, you must show original, physical government-issued photo ID (such as a passport or driver licence) that is current, legible and in the same name as the pass or booking. Photos, screenshots and other digital copies are not accepted. 

16.6 We may refuse to issue, suspend or restrict a pass if these requirements are not met or we cannot reasonably verify your identity.  

Using your pass 

16.7 You are required to carry your pass on you at all times when at our resorts, either your RFID card or your phone with the digital pass enabled.  

16.8 If your RFID card is lost or stolen, you must tell us immediately so we can deactivate it. If your RFID card is lost, stolen or forgotten, or your phone cannot display your pass, we may issue a replacement RFID card and deactivate the original. A $10 fee applies to each replacement card. RFID cards remain our property. 

16.9 Passes are issued to an individual and may only be used by that person. They cannot be transferred or resold. Fraudulent use may result in cancellation of the pass and referral to the police. 

16.10 An unused pass may be upgraded to a pass with greater access or more days, if the upgrade is made before the pass is first used. You pay the difference between the price you paid and the current advertised price of the new pass at the time of upgrade. 

Refunds for passes 

16.11 Passes are non-refundable, except under clause 6 or as set out in this clause. If you cannot use your pass because of extenuating circumstances (such as serious illness or injury), you may ask for a refund or credit. Whether we give a refund or credit, and which, is at our sole discretion. Your request must be made in writing with supporting documents under clause 5. If we give a refund for a season pass, it will be calculated using the refund calculator for that pass in clause 17 or 18. For other passes, the amount is at our discretion, based on usage. If a refund is given, any benefit associated with the pass will be cancelled.

Unlimited Season Pass 

17.1 The Unlimited Season Pass provides unlimited access to Cardrona and Treble Cone for the Winter 2027 Season. 

17.2 Unlimited Season Pass holders receive a Real Rewards membership from RealNZ, valid from 1 June 2027 to 31 May 2028. 

17.3 Any approved partial refund is calculated on the number of days your pass has been scanned: 

Saver Season Pass 

17.4 The Saver Season Pass provides unlimited access to Cardrona for the Winter Season, except during the blackout period. It is not valid at Treble Cone. 

17.5 A blackout period applies from Monday 5 July to Friday 16 July 2027 inclusive. During the blackout period, Saver Season Pass holders must buy a valid day pass to use the lifts. 

17.6 Any approved partial refund is calculated using the Unlimited Season Pass calculator in clause 17.3. 

All Seasons Pass 

17.7 The All Seasons Pass includes a Winter 2027 Unlimited Season Pass and a Summer 2026/27 Season Pass add-on.

17.8 Once the pass has been used on one day in the Summer Season, the summer add-on is treated as redeemed and is non-refundable. For refund purposes, the summer add-on has a value of $30 (Adult), $15 (Child) and $20 (Senior). Refunds of the winter component are assessed under the Unlimited Season Pass calculator in clause 17.3. 

17.9 All Seasons Pass holders receive a Real Rewards membership from RealNZ, valid from 1 December 2026 to 30 November 2027. 

Earlybird Multi-Day Pass

17.10 Earlybird Multi-Day Passes are valid at Cardrona and Treble Cone but not during the blackout period in clause 17.5. During the blackout period, holders must buy a valid day pass to use the lifts. 

18.1 Summer Season Passes are valid at Cardrona only. Any approved partial refund is calculated on the number of days your pass has been scanned: 

19.1 We may offer Buy Now Pay Later (BNPL) for Winter 2027 Season Passes and Earlybird Multi-Day Passes bought within the purchase periods in clause 19.8.  

19.2 If you buy a pass using BNPL, you must pay a deposit of $100 for a Season Pass or $50 for an Earlybird Multi-Day Pass at the time of purchase, and the balance in instalments under clause 19.8. If you fail to pay an instalment and we cancel your pass under this clause, your deposit is non-refundable. The deposit, instalment amounts and instalment dates will be confirmed at checkout. 

19.3 By choosing BNPL, you authorise us to charge each instalment to your nominated credit or debit card on its due date.  

19.4 Your pass can only be used in the Winter Season once all instalments have been paid in full, however the Summer component of an All Seasons Pass can be used from the start of the Summer Season.  

19.5 If an instalment cannot be charged (for any reason), we will email you advising that your payment has failed and ask you to update your payment method. We will try to charge the instalment again for 5 consecutive days. If the instalment still cannot be charged after 5 days, we will cancel your pass and refund any instalments already paid (but not the deposit). 

19.6 We do not charge interest or any establishment, administration, processing or other fee for BNPL. 

19.7 If you have any problems with a scheduled instalment, please contact our Guest Services team at info@cardrona-treblecone.com or 0800 440 800.   

19.8 Instalment dates: 

20.1 One Cardrona$ is worth one New Zealand dollar. 

20.2 Cardrona$ and Gift Vouchers can be used to buy products, or as part payment for products, at Cardrona and Treble Cone locations. They cannot be redeemed against a purchase already completed. 

20.3 Cardrona$ can only be redeemed by presenting a valid pass loaded with a current Cardrona$ balance, by the person named on the pass. The named holder of Cardrona$ or a Gift Voucher may use them to buy products for other pass holders (for example, a parent for a child). 

20.4 Cardrona$ is non-refundable and non-transferable. Gift Vouchers cannot be redeemed for cash and no change will be given; any unused balance remains available until spent or until it expires. 

20.5 Cardrona$ expire after 3 years of inactivity (meaning no Cardrona$ have been spent or loaded on your pass in the last 3 years). Gift Vouchers expire 3 years from the date of purchase. 

20.6 We will not charge any fee that reduces a Cardrona$ or Gift Voucher balance. 

20.7 Any dispute about a remaining balance must be raised immediately by calling 0800 440 800 or emailing info@cardrona-treblecone.com. We cannot resolve issues raised after the end of the Season (winter or summer) in which the purchase was made. 

21.1 In this clause, rental equipment means all equipment hired from us, including skis, snowboards, boots, poles, helmets, clothing and other accessories.  

21.2 The hirer is responsible for the use, care and security of all rental equipment during the rental period. 

21.3 The hirer must return all rental equipment before the rental period ends. The full daily rental rate will be charged for each additional day or part day equipment is not returned.  

21.4 The hirer is liable for the retail replacement cost of any rental equipment not returned to us. 

21.5 The hirer is liable for the cost of repairing or replacing any rental equipment damaged beyond reasonable wear and tear, as reasonably determined by us. 

21.6 The hirer authorises us to charge the card on file for their account with any costs for overdue, damaged or unreturned rental equipment. 

21.7 A $10 fee will be charged for a replacement locker key. 

21.8 Rentals of 1 to 3 days must be used on consecutive days from the first day booked and do not include a rest day. 

21.9 Rentals of 4 or more days include one rest day, which extends the rental period by one day. Equipment must not be returned on the rest day. The hirer must either keep the equipment or store it at the Cardrona Ski Concierge. 

21.10 Rental equipment is hirer-specific and non-transferable. It may only be used by the person named on the rental form. 

21.11 Our rental staff are trained and authorised to adjust and set up ski and snowboard equipment. We are not responsible for any adjustment to our rental equipment not made by an approved member of our rentals staff. 

21.12 The hirer accepts that ski bindings may not always release and are not a guarantee of protection from injury. 

22.1 In this clause, rental equipment means all equipment hired from us, including bikes, mountain carts, helmets, protective gear and any other accessories.  

22.2 We provide rental equipment in good working order. The hirer must check it before use and tell us immediately about any fault.  

22.3 Rental Damage Protection is available for bike rental products. It covers accidental damage and breakage under normal use. It does not cover damage resulting from negligence or misuse, or lost or stolen equipment. We strongly recommend buying Rental Damage Protection.  

22.4 The hirer must return all rental equipment by the end of the rental period. The hirer is responsible for any rental equipment that is lost, stolen or damaged during the rental period, and will be charged: 

• for equipment that is not returned, lost or stolen, the full retail replacement cost; and  

• for damaged equipment, the reasonable cost of repair or, if it cannot reasonably be repaired, the full retail replacement cost. 

If the hirer has bought Rental Damage Protection, paragraph b. does not apply to accidental damage that occurs during normal use.  

22.5 The full daily rental rate will be charged for each additional day any item is not returned. If an item has not been returned within 7 days after the end of the rental period, we may treat it as not returned and charge the full retail replacement cost instead of further daily charges.   

22.6 If rental equipment is stolen, the hirer must report the theft to the police within 48 hours and give us the police report number. 

22.7 Group rates are available for groups of 8 or more. Group bookings must be made in advance and paid in full, in a single transaction, at least 7 days before the booking date. 

22.8 Bike hire and mountain carting sessions are non-refundable and non-transferable. Depending on availability, we may be able to amend the date of your booking. All requests must be made at least 48 hours beforehand. 

23.1 All mountain cart users must read and sign a participant and risk acknowledgement form, and attend a safety briefing (including a cart operation video), before their cart session. If you have any questions, please speak to a staff member. 

23.1 Carting involves inherent risks and hazards, including rolling or flipping the cart, hitting obstacles (such as tyres, structures, rocks or other riders), being hit by other riders, falling off the cart and equipment failure. Carting can be hazardous if not done with care, control and responsibility. You acknowledge that these risks could result in physical or mental injury, or death. 

23.3 To take part: 

• you must be 8 or older to ride a cart alone; 

• to ride a cart alone, you must be able to reach the foot pegs safely while seated (as a guide, we recommend a minimum height of 120cm). If you cannot, you may ride tandem with an adult, provided the combined weight of both riders is no more than 110kg;  

• children under 12 must be accompanied on the track by an adult (no more than 3 children per adult); 

• children 7 and under who can walk and support their own head while wearing a helmet may ride tandem with an adult, after additional one-on-one training; 

• the maximum weight per cart (rider or tandem) is 110kg; 

• you will not be permitted to cart if you are under the influence of, or impaired by, alcohol or drugs (including prescription medication); 

• you must be in good physical health with no back or physical limitations affecting your ability to control the cart. If you have a previous, current or recurring injury that may be affected by a bumpy ride, we strongly suggest you do not cart. Please ask a staff member if you are unsure; 

• we strongly advise against carting if you are pregnant. Carting involves bumps and jolts, and carries a risk of collisions or rolling the cart, which could harm you or your pregnancy; 

• you must wear the full-face helmet we supply, with the chin strap buckled, at all times; and 

• you must wear sturdy, closed-toe footwear (no jandals, Crocs or sandals). 

23.4 While carting you must: 

• keep your cart under control and stay on the designated trails; 

• not race or bump into other carts, as this can cause damage, loss of control and injury. You are responsible for your own actions; 

• control your speed using the brakes; 

• watch for other cart users and check before moving across your lane or track; 

• tuck loose clothing and jewellery into your overalls, and tie back and tuck in long hair; and 

• follow all instructions from the Cart HQ team, lift operators and Dirt Patrol. 

23.5 Reckless or out-of-control carting will not be tolerated and will result in loss of your carting pass, without refund. 

General 

24.1 Unless stated otherwise, lessons and programmes do not include a lift pass or rental equipment. 

24.2 Any rescheduling is subject to availability. 

24.3 Lessons and programmes are only valid at the mountain booked, and it is your responsibility to arrive at the correct mountain.  

Private lessons 

24.4 Private lessons can be rescheduled or refunded at no charge with more than 24 hours' notice. 

24.5 A 50% charge applies to private lessons cancelled between 2 and 24 hours before the scheduled start time. 

24.6 There is no refund for private lessons cancelled less than 2 hours before the scheduled start time, or for a no-show. 

24.7 The adaptive discount is only given on presentation of a valid Snow Sports NZ (SSNZ) membership. 

Group lessons 

24.8 It is your responsibility to book the correct ability level. Ability level guides are provided to help you choose. If you book the wrong level, we will try to place you in a more suitable group on the day, but we cannot guarantee space. 

24.9 Full-day group lessons and lesson packages can be rescheduled or refunded at no charge with more than 24 hours' notice. Within 24 hours, refunds will only be considered in extenuating circumstances and group lessons may only be rescheduled at our discretion and subject to availability. 

24.10 Multi-day group lessons are booked on consecutive days. To change this, or to book more than three days, email lessons@cardrona.com and we will try to accommodate your request if capacity allows. 

24.11 In the rare case that only one adult books into a group lesson, the lesson will run for the morning session only (10.30am to 1.00pm). This applies to adult lessons only; kids' group lessons will run for the full day. The adult may upgrade to include the afternoon session for a fee of $100. 

Kids programmes 

24.12 Programmes include all multi-day programmes (such as Ride Tribe and Academy), school programmes and Skiwees/Lowriders programmes. 

24.13 Academy participants and their families must comply with the HPC Code of Conduct in clause 31.  

24.14 If a participant is found not to be at the ability level required for their programme, they may be able to transfer to a more suitable programme or lesson, subject to availability. Any price difference will be charged or refunded based on the price at the time of the original purchase. 

24.15 If no suitable programme is available, a refund will be given. This is only available on day one of the programme and must be raised with a Programmes Coordinator on that day. 

24.16 If an entire programme, or one or more programme days, is cancelled because of the participant's illness or injury, a refund (pro-rata where applicable) will be given on production of a medical certificate. Otherwise, no refunds are given for missed programme days. 

24.17 Programme bookings can be cancelled or rescheduled at no charge with more than 48 hours' notice. A $50 admin fee applies to cancellations or changes made between 2 and 48 hours before the start time. No refund or rescheduling is available within 2 hours of the start time. 

24.18 We aim to run all programmes. If fewer than 3 participants are enrolled, we may modify or cancel the programme. If we cancel it, you will receive a full refund. 

24.19 Skiwees/Lowriders: if programme days are cancelled because the mountain is closed, the programme may be extended to the Friday (June and July only). In other months, a pro-rata refund will be given. If there are multiple closed days, the programme will not run into the weekend, and refunds will be given for the relevant closed days at the end of the programme. Contact skiwees.lowriders@cardrona-treblecone.com. 

24.20 Ride Tribe, Minis and Academy: online bookings close on a cut-off date. After that date, bookings must be made by emailing kids.programmes@cardrona-treblecone.com. Late bookings are subject to a $100 late sign-up fee and to capacity. 

25.1 A phone number that you will be contactable on during your visit is required at the time of booking. 

25.2 Ski Kindy runs a waitlist for days that are full. Being on the waitlist does not guarantee a booking. If your chosen date is unavailable, contact skikindy.bookings@cardrona.com. 

25.3 Every child attending Ski Kindy must have a completed enrolment form. The enrolment form explains how we collect, use and share your child's information, including any information we are required to share with the Ministry of Education.  

25.4 It is your responsibility to book your child into the correct age group. ID must be provided for every child with the enrolment form. If your child is booked into the wrong age group, the booking may be cancelled without refund. 

25.5 Bookings can be rescheduled (subject to availability on the new date) or refunded at no charge with more than 48 hours' notice. Bookings cancelled between 24 and 48 hours before the start date incur a $30 per day cancellation fee, and the balance will be refunded. There is no refund for cancellations within 24 hours or for a no-show. 

Age and children 

26.1 Ages are determined on the date of travel:  

26.2 Children under 14 must travel with adult supervision. 

26.3 Baby and toddler seats are not provided, but may be fitted if they are compatible with lap-and-shoulder seatbelts. Parents are solely responsible for supplying and correctly fitting these seats. 

Wānaka and Queenstown guest transport 

26.4 The guest bus runs to a tight schedule with many pick-up points. Please be at your departure point at least 10 minutes before the scheduled pick-up time.  

26.5 You can change or cancel your transport booking at no charge by calling 0800 440 800 at least 24 hours before departure. Changes or cancellations made within 24 hours of departure are at our discretion. 

26.6 Return transport departs Cardrona and Treble Cone at 4.15pm. From Cardrona, the journey takes about 1 hour to Wānaka and 1.5 hours to Queenstown. From Treble Cone, it takes about 45 minutes to Wānaka and 2 hours to Queenstown. 

26.7 If you need to collect rental gear or lift passes, we recommend visiting our Queenstown or Wānaka store the day before you travel. 

26.8 Please check the snow report each morning. 

Free Mountain Shuttle 

26.9 The Free Mountain Shuttle operates on a first-come, first-served basis. We cannot guarantee departure times, which may be delayed by weather and road conditions and are subject to change. Uphill transport may be suspended if the shuttle or the resort is at capacity. 

Commercial transport 

26.10 To enquire about bringing a group to Cardrona, contact groups@cardrona.com. 

26.11 We cannot guarantee parking for commercial buses on the mountain. Please tell us in advance if you plan to bring a commercial bus so we can prepare for your arrival. All buses must follow our Guide for Commercial Transport.

27.1 Cardrona Apartments remain open when the lifts are closed. We do not refund or change accommodation bookings because of lift or resort closures. 

27.2 Cardrona Apartments are in an alpine environment, where weather can affect lift operations and flights into Queenstown.  

27.3 On check-in, your credit card details will be kept on file and charged for any damage or incidentals during your stay, including repairing damage to the property, missing items, excessive cleaning, rubbish removal and additional staff hours. 

27.4 A minimum charge of $200 applies if excessive cleaning is needed to return the room to a rentable state. A $200 fee applies to late departures and will be charged to the card on file. 

27.5vYou may not accommodate more than the maximum number of occupants in your booking. Guests above the base occupancy are charged at the add-guest rate of $85 each, up to the maximum for the unit type. We may ask anyone exceeding the maximum occupancy to leave the apartment. 

27.6 You and everyone staying under your booking must follow the reasonable directions of our staff and any rules displayed in it, or provided with, your apartment. If we reasonably consider that anyone staying under your booking has behaved inappropriately or unsafely, or has breached these terms, we may remove them from the Cardrona Apartments and the resort and refuse future bookings, without refund. 

27.7 If a booking is cancelled or changed 30 days or more before arrival, a minimum $200 administration fee applies. Cancellations within 30 days of arrival are non-refundable.   

27.8 Bookings are made for room types, not specific units. You may request a particular room and we will try to accommodate you, but we may change your room in unforeseen circumstances (such as damage or maintenance). 

27.9 Our guest transport and the Free Mountain Shuttle are not suitable for apartment guests, as they do not have suitable luggage storage and may not run if the mountain is closed or delayed. 

28.1 Part C applies to our Instructor Training Centre (ITC) programmes and our High Performance Centre (HPC) programmes. 

28.2 Parts A and B also apply to programme participants (including the lift pass terms in clause 16), except where Part C says otherwise. 

28.3 To join a programme, you must apply for the specific programme you want. Your place is only confirmed once we accept your application and receive your deposit. We may decline an application, including if we consider the participant is not suitable for the programme, and we may recommend another programme instead. If we decline your application, we will refund any deposit paid.  

28.4 Use of the Snow Sports School lift line is a privilege for programme participants only. It is available only during training sessions, when with a trainer or coach and wearing a programme armband. It is not available to anyone else, including friends, family, filmers, physios or additional coaches. Misuse may result in the privilege being withdrawn and may result in loss of your lift pass or removal from the programme.  

28.5 If we cancel a programme, or a substantial part of it, because of government-mandated fuel restrictions, we will offer you, at our discretion, a pro-rata refund or credit of programme fees for the part not delivered.  

Eligibility 

29.1 All ITC participants must be 18 or older and hold a valid Cardrona x Treble Cone pass for the duration of their programme. 

29.2 If a participant's ability is below the minimum standard for the programme, we may offer an alternative option where possible, and any extra cost is the participant's responsibility. Whether a participant may remain with their group is at the discretion of the trainers and the Instructor Training and Development Manager. If a participant does not accept the options offered, the cancellation terms in clause 29.7 apply. 

Fees and payment 

29.3 A minimum deposit of $1,000 is required when you apply. Your place is secured once we accept your application and receive your deposit. 

29.4 Full payment of programme fees must be made before the programme start date. Prices are in NZD, include GST and may change before you book. 

29.5 BNPL is available for selected programmes, based on a $1,000 deposit paid when you apply, under the following schedule.  

29.6 Clauses 19.3, 19.5 and 19.6 apply to ITC BNPL bookings, and the failed payment process in clause 19.5 applies. If an instalment still cannot be charged after 5 days, we may cancel your booking, and clause 29.7 (not the refund terms in clause 19.5) applies as if you had cancelled on that day. 

Cancellation by you 

29.7 If you cancel any course by written notice, for any reason (including illness, injury, change of mind or change of circumstances, before or after the course starts): 

• more than 30 days before the course starts: you will receive a full refund less an administration fee of 20% of the fees paid or $1,000, whichever is less; 

• 30 days or less before the course starts: fees are non-refundable and non-transferable, except NZSIA/SBINZ exam fees, which can be refunded where the cancellation falls within the NZSIA cancellation policy (notice must be given to NZSIA more than 10 days before the course start date); and 

• after the course starts: fees are non-refundable and non-transferable, except exam fees as described in paragraph b. 

Minimum numbers, closures and unused training 

29.8 Each training group needs at least 4 trainees. If we do not reach that number, we may not run that training or may shorten it to reflect the private or semi-private nature of a small group. If we have to cancel a training programme, we will contact you with alternative options.  

29.9 No refund will be given for unused training sessions or other booked items because of late arrival, illness or injury, and make-up days are not available. If the resort is closed because of weather, mechanical failure or another reason outside our control, we will try (but do not guarantee) to reschedule the training, which may be on or off snow, on the mountain or in Wānaka. 

ITC Code of Conduct 

29.10 ITC trainees represent the ITC and our resorts. This Code of Conduct sets the standard of professional conduct expected of all ITC participants, in person, in print and on social media. If you breach this Code of Conduct, we may withdraw you from your programme, without refund. You must: 

• be fair, considerate and honest in all dealings with others (including fellow trainees, trainers, resort staff and examiners); 

• act professionally and accept responsibility for your actions; 

• maintain a professional standard of personal presentation; 

• act professionally in your language, actions and punctuality; 

• be honest in your attitude to and preparation for training, and tell your trainer promptly about your ability to participate; 

• treat others kindly. Any form of harassment, bullying or abuse of others is unacceptable; 

• not behave in any way that may bring the sport, the ITC or yourself into disrepute, on or off the snow or online; and 

• not smoke or vape. Cardrona and Treble Cone are smoke and vape free.

Application 

30.1 This clause applies to the Cardrona Parks Squad (CPS), the Treble Cone Freeride Team (TCFR) and the Wānaka Ski Team (WST). In this clause, you includes the parent or guardian who applies for a programme for an athlete, and Programme means any CPS, TCFR or WST programme. 

Admission 

30.2 Programmes have maximum numbers. To avoid disappointment, we recommend applying before 1 March 2027. 

Fees and payment 

30.3 A minimum deposit is required when you apply: 15% of the Programme fee for CPS and TCFR, and 25% for WST. Your place is confirmed once we accept your application and receive your deposit. 

30.4 Full payment must be made before the Programme start date. Prices are in NZD, include GST and may change before you book. 

30.5 BNPL is available for selected Programmes (CPS and TCFR Core Skills and Main Training, and WST), based on the deposit in clause 30.3, under the following schedule: 

30.6 Clauses 19.3, 19.5 and 19.6 apply to HPC BNPL bookings, and the failed payment process in clause 19.5 applies. If a payment still cannot be charged after 5 days, we may cancel the booking, and clause 30.8 (not the refund terms in clause 19.5) applies as if you had cancelled on that day. 

Minimum numbers 

30.7 All Programmes require a minimum of 4 athletes per coach. Placement in training is not guaranteed and depends on space in an appropriate group. If minimum numbers are not reached, we may cancel the Programme and will offer you an alternative or a refund. 

Cancellation and refunds 

30.8 If you cancel a Programme: 

30.9 For a long-term, season-ending injury, a pro-rata credit of Programme fees will be considered on medical grounds only, supported by a doctor's certificate. 

30.10 If we withdraw an athlete for safety reasons under clause 10.4, and the athlete has not breached the Code of Conduct or these terms, we will offer a more suitable programme where one is available. If none is available, we will consider a pro-rata credit of Programme fees.  

30.11 There is no credit or refund for missed training sessions or unused transport, including absence because of sickness, tiredness, injury or other commitments. 

30.12 If the mountain is closed, or we call off a session because of weather or snow conditions, we will offer an alternative plan for the session or a replacement session later in the season, at our discretion. 

30.13 We are not liable for any expenses arising from injury, sickness, theft or travel, or for the loss of Programme fees, except as set out in these terms. 

Equipment 

30.14 All athletes must wear a helmet at all times; this is compulsory across all programmes at Cardrona and Treble Cone. Back protectors and mouthguards are strongly recommended. Coaches may refuse to train athletes who do not have appropriate equipment. 

30.15 For WST athletes: 

• FIS-licensed athletes and U14/U16 athletes must wear helmets that comply with the helmet regulations of the International Ski and Snowboard Federation (FIS) (see the FIS Specifications for Alpine Competition Equipment and SSNZ Equipment Specifications); 

• U8, U10 and U12 athletes must wear helmets designed specifically for alpine skiing in all disciplines; and 

• please contact race@cardrona-treblecone.com if you have any questions. 

Private lessons 

30.16 HPC private lessons can be rescheduled or refunded at no charge with more than 24 hours' notice. There is no refund for HPC private lessons cancelled less than 24 hours before the scheduled start time, or for a no-show. 

31.1 This Code sets out the behaviour expected of HPC staff, athletes and their families in the Cardrona Parks Squad, Treble Cone Freeride Team, Wānaka Ski Team and Academy programmes. HPC staff, athletes and families represent the HPC and themselves, both on and off the snow, and are expected to uphold community values and act as role models. 

31.2 If an athlete (or their family) breaches this Code of Conduct or these terms, we may take any action we consider appropriate, including declining, cancelling or withdrawing the athlete from a Programme or from Academy, without refund or credit. 

31.3 All HPC staff, athletes and their families must: 

• respect the rights, dignity and worth of fellow athletes, coaches, officials, volunteers and spectators; 

• respect the talent, potential and development of fellow athletes and competitors; 

• care for and respect equipment provided as part of their Programme or any event; 

• be fair, considerate and honest in all dealings with others; 

• act professionally and accept responsibility for their actions; 

• be frank and honest with their coach about illness and injury and their ability to train fully; 

• act professionally in their language, temper and punctuality; 

• abide by the rules, respect officials' decisions and make any appeals through the formal process; 

• be honest in their attitude to and preparation for training; 

• not harass, bully or abuse others; 

• not behave in any way that may bring the sport, the HPC or themselves into disrepute, on or off the snow or online; and 

• be a positive role model at all times.